Answers to FAQ
When will my order ship?
Our products ship after 3-5 days after you placed the order.
Will I get an email with my order details?
Yes! We will send you an email as soon as your order is placed summarizing all the details.
Can I cancel my order?
Yes, ONLY before we fulfil your order. However, once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you.
What is the exchange/return policy?
We value our customer experience. If you have any problems with our products, we will gladly fully refund you.
Step 1: E-mail us with your order # and name.
-With a subject of (Refund Request)
-List your product and why you want to return it
Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.
Our official accounts
info@kenzova.com
support@kenzova.com
Step 3: Ship your item back to us. Once we receive it, we will inspect it.
Inspection takes 1-3 days.
Step 4: If all is good, we will fully refund your item.
Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account.
What payment methods are accepted?
We accept all major credit cards from any country including:
Visa, Mastercard, American Express, Dankort, Discover, Cirrus and more.
Are there any additional fees I have to pay?
No handling/processing fees are ever charged.
My order won't go through, help!
Ensure that the billing address you entered matches that of your credit card.
How much is shipping?
Shipping is free WORLDWIDE!
Who ships my package?
Canadian orders are delivered via Canada Post. US orders are delivered by either USPS. International orders may be delivered by local mail courier depending on the service available.
How fast is the delivery time?
Delivery time is 5-12 Days
*3 days processing time not included*
Oops - I put the wrong shipping address!
If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.